Venus Car Rental Guide: FAQs & Essential Info
1. Fuel Policy: How Should I Return the Car?
Q: Do I need to return the rental car with a full tank?
A: We follow a "Same-to-Same" fuel policy. You must return the car with the same fuel level as when you picked it up to avoid additional charges.
Tip: Before driving off, take a quick photo of the fuel gauge for reference.
2. Driver’s License: What Documents Do I Need?
Q: I forgot my driving license but have a photo of it. Can I still rent a car?
A: No. Greek law requires a valid, original driving license at the time of rental. Digital copies, photos, or scans are not accepted.
Solution: If you've forgotten your license, arrange for someone to send it to you before pickup.
3. Insurance: What Coverage Do I Get?
Q: What type of insurance is included in my rental?
A: Your rental includes:
✔ Full Insurance – Protects against major damages
✔ Collision Damage Waiver (CDW) – Reduces your financial liability
✔ Third-Party Liability Insurance – Covers damages to others
✔ 24/7 Roadside Assistance – Immediate support in case of emergencies
4. Payments: Do I Need a Credit Card?
Q: Can I rent a car without a credit card?
A: Yes. We do not require a credit card for a deposit. You can pay using:
- Debit or Credit Cards
- Cash
- PayPal / Revolut
No hidden fees – the price you see is the price you pay.
5. Cancellations: What If My Plans Change?
Q: Can I cancel my reservation without a fee?
A: Yes. We do not require prepayment, so you can cancel for free. Just notify us at least 48 hours in advance.
6. Additional Drivers: Can Someone Else Drive the Rental?
Q: Can I add another driver to my rental?
A: Yes. Additional drivers are free of charge. All drivers must meet the age and license requirements.
7. Mileage: Is There a Limit?
Q: Is there a mileage cap on my rental?
A: No. We offer unlimited kilometers, so you can explore Crete without restrictions.
8. Age Requirements: Who Can Rent a Car?
Q: Is there an age restriction for renting a car?
A: Yes.
- 23+ years old – Full insurance applies
- 21-22 years old – You can rent, but full insurance will not apply. A credit card is required for security.
9. Pickup & Drop-off: Where Do I Find You at the Airport?
Q: How do I find Venus Car Rental at Chania or Heraklion Airport?
A: Our representative will be waiting for you at the arrivals area, holding a "Venus Car Rental" sign for easy recognition.
More details on Chania & Heraklion Airport car rental service
10. Flight Delays & Early Returns: What Happens?
Q: My flight is delayed—will my car still be available?
A: Yes. We track your flight number, so we will be there whenever you land.
Q: What if I return my car earlier than planned?
A: You can return the car early, but no refunds will be provided for unused rental days.
11. One-Way Rentals: Can I Pick Up and Drop Off at Different Locations?
Q: Can I return my car to a different location?
A: Yes. We offer free one-way rentals within Crete. Drop-off locations include:
- Heraklion Airport
- Chania Airport
- Any location within Rethymno
12. Can I Take the Car Outside Crete?
Q: Can I take my rental car to another island or the mainland?
A: No. Our cars must remain on Crete. However, we can help you find rentals in Athens, Santorini, or other locations.
13. Accidents & Emergencies: What Should I Do?
Q: What happens if I get into an accident?
A: Follow these steps:
- Check if anyone is injured and call 100 (police)
- Notify Venus Car Rental at +30 28310 50000
- Take photos of the accident scene & vehicles
- Do not admit fault before an official assessment
14. Parking & Traffic Rules: What Should I Know?
Q: Where can I park my car in Crete?
A: Most hotels, attractions, and city centers have public or private parking options.
Q: What if I get a traffic fine?
A: You can pay fines at the post office or the relevant authorities. Ignoring fines could lead to additional fees.
15. Free Extras: Do You Charge for Baby Seats?
Q: Is there an extra charge for baby or booster seats?
A: No. We provide child seats free of charge.
16. Driving Conditions: What Should I Expect?
Q: What are Crete’s road conditions like?
A: Expect a mix of:
- Scenic coastal roads – Beautiful but with some sharp turns
- Mountain roads – Can be narrow in places
- Well-maintained highways – Easy to drive on
Weather Considerations:
- Summers: Hot and dry
- Winters: Occasional rain
- Strong winds – Be careful when opening car doors, as wind damage is not covered by insurance.
17. Contact Us & Book Your Rental
- Website: Venus Car Rental, Crete
- Phone: +30 28310 50000 | WhatsApp: +30 6959993667
- Social Media: Facebook | Instagram: @venustravel_crete
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