What to do in case of an accident
In case of an accident, contact Venus Rent a Car immediately, document the scene, and avoid admitting fault. Our team will guide you through the process.
In Case of an Accident – Venus Rent a Car Crete
If you are involved in an accident while driving a Venus Rent a Car vehicle, follow these steps:
1. Ensure Safety First
Check for injuries and move to a safe location if possible. For serious accidents or fire risks, call emergency services at 166 – Greek Ambulance Service.
2. Contact Us Immediately
Call our Venus Rent a Car Crete team at +30 695 9993667 or +30 28310 50000 for assistance.
3. Gather Evidence
Take photos and notes of the accident scene, including:
- The make, model, and color of all vehicles involved.
- Visible damage and any unique details.
- The exact location (street names, landmarks).
- A brief description of how the accident happened.
4. Do Not Admit Fault
Avoid making statements or signing documents regarding responsibility before speaking to our insurance representative.
Insurance Coverage & Liability
- Full insurance may cover damages, except in cases of:
- Traffic violations or reckless driving.
- Driving under the influence.
- Unauthorized drivers operating the vehicle.
- Failure to report theft within 6 hours.
- Misuse of the rental vehicle.
For a smooth claims process, always report the accident immediately and follow these steps carefully. If you need more details, visit our Car Rental Insurance Policy page.
